Frequently Asked Questions

RXTide is a service that helps you locate pharmacies that have specific medications in stock, especially during shortages.

You provide us with the name of the medication you need, and we identify pharmacies that have it in stock, saving you time and effort in searching.

Simply fill out the request form on our website, including the medication you need and your contact information, and we’ll handle the rest.

Currently, we are focusing on New York City, but we plan to expand to other areas soon. Stay tuned for updates!

The cost per search is $100. This fee covers all the calls and checks we make to find your medication.

We accept all major credit cards through our secure online payment system.

We take your privacy seriously and comply with all relevant laws and regulations to protect your personal and payment information.

Only authorized RXTide staff who need access to perform their job functions are allowed access to your personal details.

If we are unable to locate your medication, we will inform you as soon as possible and you will not be charged for the service.

You can reach our support team via email at support@rxtide.com or through our customer service hotline available on our website.

Requests can be canceled within one hour of submission. Please contact our support team immediately if you need to cancel your request.

We provide the most current information at the time of inquiry, but pharmacy stock can change rapidly. We recommend contacting the pharmacy directly to confirm availability as soon as you receive our notification.

To ensure the highest quality of service and attention to each inquiry, we currently limit the number of requests to 2 per day per customer. This limit helps us manage our resources effectively as we work out operational details. We appreciate your understanding and patience as we strive to provide the best possible service.